The European Commission provide an internet platform for online dispute settlements (so-called. "ODR platform"). The OS platform provides an extrajudicial settlement in case of disputes concerning contractual obligations after online purchase agreements. The OS platform can be reached by the following link: http://ec.europa.eu/consumers/odr/
We - Japico Dietz GmbH - is not willing and not obliged to participate in a extrajudicial settlement procedure.